Returns and Cancellation Policy

 

a) If you cancel before the dispatch of any goods your money will be refunded and the goods will not be delivered.

 

b) We will offer a refund or exchange on an undamaged item within 14 days of it being received by you. Refunds will be made to the credit or debit card used to purchase the item(s) in accordance with these terms and conditions.

 

c)  If you return an item to us because it is faulty, we will include with your refund the postage that you were charged when purchasing the item, and the postage you paid when returning the item to us (this does not affect your statutory rights).

 

d) If you are returning an item because it is unsuitable, we shall only refund the cost of the returned item, and you will be fully liable for the postage paid when purchasing the item and when returning the item to us.

 

e)  All items being returned in accordance with this clause must be safely and securely packaged to avoid damage in transit. We shall not accept an item for refund if it has been damaged in transit or otherwise.

 

f) We advise that when you are returning items to us, to use tracked postage, requiring a signature, as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.

 

g) Faulty goods must be reported to Skye Silks in writing within 7 days of receipt. Any problems with any part of a bespoke order must be reported to us within 7 days of receipt. Please e-mail hello@skyesilks.co.uk who will contact you in regards to the fault and how to return the goods.  Faulty goods will be rectified free of charge as per (c) above.